Want to return your item(s)?

Returns are no problem. Read the steps below to return your order carefully and make sure that your return meets our conditions. Su devolución se procesará en 2-3 días hábiles después de recibir el paquete.

Return conditions
1) The return costs and the risk of the return shipment are borne by the buyer.
2) The packaging of our jewelry must not be opened and the seal must be intact. Opened / worn jewelery is not accepted for hygiene reasons.
3) Your return must be received by us within 14 days of receipt of your order. Shipments that reach us too late will not be accepted.
4) The return form must be completed and sent with it. You will also find our return address on this form. Click here for the return form: Returnform
5)Make sure your return is well packaged. The responsibility for the correct packaging of your return lies with you as the sender.
6) The following items are not eligible for return:
- Gift cards
- Surprise box
- Advent calendars / Advent Jewelry Box
- Personalized jewelry
- Los sets de inspiración con descuento se pueden devolver, pero solo en su totalidad.